Nothing matters as much to us as user satisfaction. Enflick’s passion has always been to create and build social connectivity solutions that make your life easier and – hopefully – better by improving the way you can connect and interact with others.
Your satisfaction means so much to us that when our first product – TextNow – took off two years ago, Jon, my co-founder, and I pretty much ‘skipped’ the holidays with our families that year! We wanted to make sure that our servers could adequately support all of our scaling requirements – which were growing beyond our wildest expectations!
As part of our overall user commitment, we recently rebuilt PingChat! We redesigned every component underneath the hood in order to ensure faster, smoother and more reliable connectivity. Our reengineering efforts culminated in the launch of Touch – a totally new, next generation platform that provides instantaneous and seamless interconnectivity with your most valued relationships.
With a highly advanced architecture, Touch enables lightning fast and reliable connectivity from practically any mobile device. It includes major improvements that make engaging with close friends and family immediate, intimate and seamless – in a way that emulates real-life personal interactions. Plus, its powerful foundation paves the way for many other interesting things to come.
When you and your friends download Touch, we believe that you will truly enjoy this unique and powerful real-time experience.
However, in order to gain these benefits, Touch lost some compatibility with the PingChat! platform – an older platform which was rapidly exceeding its capacity. Specifically, ‘read’ receipts, ‘typing’ indicators and group chats are not fully compatible between the two architectures. So if you’re using Touch – and your friends are still using PingChat! – you probably aren’t experiencing the full potential of Touch – and we really, really want you to have the Touch Experience! Fortunately, the solution is simple. By just updating to Touch, you and your friends can see for yourselves why we’re so excited about this product.
That said, from your feedback, we also know that Touch is still not perfect. And – while everything in life isn’t perfect – we want to get as close as we possibly can with our platform! Subsequently, our entire team is working diligently to reintroduce some of the most popular features in PingChat! that were originally missing in Touch. Some of these capabilities have already been brought back, including:
- Copy and paste;
- Saving photos to your library;
- Zooming in and out in photos; and
- Louder notification sound.
And audio and video messaging are on their way!
As I said at the start of this blog, your satisfaction is important to us, and we value your input. Please know that we are listening! We appreciate your patience as we continue to refine Touch and add all of the capabilities – and even more – that you’ve come to expect from us.
Feel free to comment below if you have any questions whatsoever. We will do our best to answer every single question. Also, if you have any technical issues with Touch, just file a support request at http://support.touch.com. Our team will get right on it.
Thank you again for your feedback and support.
Happy holidays and best wishes for the New Year!
CEO & Co-founder